Support & Contact

Get help with integrating CashMyCell Conversion Tracking API.

Contact Information

Email Support

tech@cashmycell.com

We typically respond to inquiries within 24 hours.

Integration Support

For technical integration questions or issues:

1. Check the Integration Guide
2. Review the API Details
3. Email support with:
   • Your website URL
   • Current integration status
   • Any error messages
   • Steps you've already tried

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Common Issues & Solutions

Script not capturing cmc_id

Solution:

1. Verify CashMyCell URL includes ?cmc_id=value
2. Check Script 1 is placed on landing page
3. Verify JavaScript is enabled in browser
4. Use browser DevTools to check for JavaScript errors

Conversion not tracking

Solution:

1. Verify Script 2 is on order confirmation page
2. Check orderValue is being replaced dynamically
3. Verify cmc_id cookie exists (check browser cookies)
4. Check Network tab in DevTools for tracking request

Cookie issues

Solution:

1. Check third-party cookies are not blocked
2. Verify path=/ in cookie setting
3. Check cookie domain is not restricted
4. Clear cookies and test again

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Documentation Resources

• Integration Guide - Step-by-step setup instructions
• API Details - Technical endpoint specifications
• Code Examples - Multiple platform implementations

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Developer Tools

Testing Your Integration

Use these tools to verify your setup:

1. Browser DevTools

   • Open Network tab
   • Place test order
   • Verify tracking request appears

2. cURL Testing

   curl "https://api.cashmycell.com/api/v1/public/order-complete?status=COMPLETED&order_value=100&cmc_id=test123&ts=$(date +%s)000"

3. Online URL Encoder

   • Verify special characters are properly encoded
   • Test parameter formatting

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What to Include in Support Request

To help us assist you faster, include:

• ✅ Your website URL
• ✅ Current integration platform (React, WordPress, Shopify, etc.)
• ✅ Steps you've already completed
• ✅ Error messages or unexpected behavior
• ✅ Screenshot of browser DevTools Network tab
• ✅ Current implementation code (if possible)

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Response Time

Inquiry Type	Expected Response
General questions	24 hours
Integration issues	24 hours
Critical problems	4-8 hours
Feature requests	2-3 business days

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Email: tech@cashmycell.com

We're here to help you succeed with your CashMyCell integration!